Services

BEFORE SHIPPING your amps to us for repair, 

PLEASE read our NEW SHIPPING POLICIES BELOW.

SERVICES PAGE CONTENTS LIST

1. New REPAIR FORM  required.

2. Return Authorization - RA# required. 

3. Shipping and packing info. 

4.  Info on latest factory HARDWARE updates.

It is BEST to  REFRESH YOUR VIEW of this SITE

to see the LATEST changes to this website.

(otherwise your data may be OLD)

Refresh using the circle with an arrow.

It is located somewhere on the tool bars of your browser.

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A Return Authorization (RA) number is now required 

for ALL SHIPMENTS

Please email    ExpertLinears@att.net 

for an RA number before shipping.   

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PUT RA# on the Repair Form at the top next to the DATE.  

OR on a sheet of paper in the shipping box, 

so it can be seen when opened.

This repair form is COMPUTER FRIENDLY.  

You can fill it out online.  

Then save somewhere on your PC to send, 

using email,  to Expert Linears. 

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The    NEW REPAIR FORM

   is now a REQUIREMENT for REPAIRS.

AND.... for diagnosing problems when you need our help. 

Instead of just sending us an email with your problem(s) described, 

 please fill out this form and send to us via email.   

We will respond to your email reasonably soon.  

However, you can elaborate in your email, 

if you feel the need. 

To send the "filled out REPAIR FORM saved file" 

to us via email:   

Right clicking on that file will allow you to select-

"SEND TO"...... and then select Email recipient.  

It is best to print the form from that file 

 and put it in the shipping box.  

You can ALSO send the REPAIR FORM to us using Email.

To send the "filled out REPAIR FORM saved file" 

to us via email:   

Right clicking on that file will allow you to select-

"SEND TO"...... and then select Email recipient.  

Please note that the 

"OLDER SPE repair form" 

in the original shipment of your amplifier 

is NOT the same repair form.

NOTE:  The NEW REPAIR form is only available on our website 

or obtained directly from Expert Linears America via email.

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Regarding LATEST FACTORY Hardware UPDATES 

for 1.3KFA and 1.5KFA both series

Installation and testing of Updates is  

$150

UPDATES ARE RECOMMENDED.

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PLEASE USE ORIGINAL SHIPPING BOX AND PACKING

 to ship your amplifier. 

This box is designed for "international shipping".  

And please put the amplifier inside the brown canvas carrying bag. 

The brown carrying canvas bag also helps protect the amplifier. 

NOTE: If you do NOT have the original shipping box, we strongly suggest using the "double box" method for packing.  

Not doing so, may result in your amplifier 

being damaged during shipment.

If the Styrofoam corners are NOT available,

 please double wrap with bubble wrap.  

 It is BEST to NOT use PELLETS or "popcorn" for shipping.  

They allow the amplifier to float around and get damaged.  

When you ship, following the above suggestions, 

we have had no damages using FedEx.  

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SHIP TO:

Bob Hardie - Expert Linears

28103 Nichols Sawmill Road

Magnolia, TX 77355.

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When shipping your amplifier to us, it is very helpful to us both 

if you put into  the FedEx SHIPPING instructions  ( or UPS, etc.) 

 email notifications to be sent to your email address and ours,  ExpertLinears@att.net   

FedEx(or UPS) will then notify us both by email 

the status of the shipment. 

And they will keep us up to date on the shipment.         

Due to various delays, especially those caused by Covid, 

please allow for about three to four weeks for repairs 

after we receive your amplifier.

We promise to make the repair time as short as we can

 and still do a good job.  😁

 Regarding LATEST FACTORY Hardware UPDATES for 1.3KFA and 1.5KFA both seriesInstallation and testing of Updates is  

$150

UPDATES ARE RECOMMENDED.

HELP ON CAT ERROR PROBLEMS:  

IF after trying the information below, CAT ERROR still will not go away, then turn the amplifier OFF using the RED rear switch.  Wait about 2 minutes, then turn amplifier back on.  This should help.  

IMPORTANT

If the latest firmware ending with a “V3” is installed on your amplifier, 

it has some added helpful features. 

You may see a CAT ERROR warning  on the display now. 

This ‘New FW” is working to help you. 

Receiving a CAT ERROR warning really just means this:

1. The CAT cable may be disconnected for that INPUT. 

However, the ERROR message should go away shortly. 

2.  The transceiver for that INPUT may not be turned ON. 

3.  The CAT cable has been damaged. 

4. The CAT selection for transceiver for that INPUT may  be incorrect. CAT selection & transceiver must match.   

(Some exceptions may be when using Kenwood and some Yaesu protocols for some other transceivers.)

5. Wrong baud rate setting. The transceiver and amplifier baud rates must match. One may have changed. 

Note: Pushing DISPLAY button may remove the ERROR.  

However, the “Operate” mode may not work until the error is removed. 

 This is a new Firmware feature that should help 

  solve CAT connection problems faster.

 Have a good day, Bob Hardie

EXPERT LINEARS AMERICA, LLC

9Nov21

More IMPORTANT information is below.    

Or you can click on BACK TO THE TOP.  ***************************************