Warranty & Non-Warranty Repairs
Regarding Expert Linears, Aka: Expert Amps
BEFORE SHIPPING your amps to us for repair,
PLEASE read our NEW SHIPPING POLICIES BELOW.
SERVICES PAGE CONTENTS LIST
1. New REPAIR FORM required.
2. Return Authorization - RA# required.
3. Shipping and packing info.
4. Info on latest factory HARDWARE updates.
It is BEST to REFRESH YOUR VIEW of this SITE
to see the LATEST changes to this website.
(otherwise your data may be OLD)
Refresh using the circle with an arrow.
It is located somewhere on the tool bars of your browser.
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A Return Authorization (RA) number is now required
for ALL SHIPMENTS
Please email ExpertLinears@att.net
for an RA number before shipping.
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PUT RA# on the Repair Form at the top next to the DATE.
OR on a sheet of paper in the shipping box,
so it can be seen when opened.
This repair form is COMPUTER FRIENDLY.
You can fill it out online.
Then save somewhere on your PC to send,
using email, to Expert Linears.
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The NEW REPAIR FORM
is now a REQUIREMENT for REPAIRS.
AND.... for diagnosing problems when you need our help.
Instead of just sending us an email with your problem(s) described,
please fill out this form and send to us via email.
We will respond to your email reasonably soon.
However, you can elaborate in your email,
if you feel the need.
To send the "filled out REPAIR FORM saved file"
to us via email:
Right clicking on that file will allow you to select-
"SEND TO"...... and then select Email recipient.
It is best to print the form from that file
and put it in the shipping box.
You can ALSO send the REPAIR FORM to us using Email.
To send the "filled out REPAIR FORM saved file"
to us via email:
Right clicking on that file will allow you to select-
"SEND TO"...... and then select Email recipient.
Please note that the
"OLDER SPE repair form"
in the original shipment of your amplifier
is NOT the same repair form.
NOTE: The NEW REPAIR form is only available on our website
or obtained directly from Expert Linears America via email.
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Regarding LATEST FACTORY Hardware UPDATES
for 1.3KFA and 1.5KFA both series
Installation and testing of Updates is
$150
UPDATES ARE RECOMMENDED.
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PLEASE USE ORIGINAL SHIPPING BOX AND PACKING
to ship your amplifier.
This box is designed for "international shipping".
And please put the amplifier inside the brown canvas carrying bag.
The brown carrying canvas bag also helps protect the amplifier.
NOTE: If you do NOT have the original shipping box, we strongly suggest using the "double box" method for packing.
Not doing so, may result in your amplifier
being damaged during shipment.
If the Styrofoam corners are NOT available,
please double wrap with bubble wrap.
It is BEST to NOT use PELLETS or "popcorn" for shipping.
They allow the amplifier to float around and get damaged.
When you ship, following the above suggestions,
we have had no damages using FedEx.
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SHIP TO:
Bob Hardie - Expert Linears
28103 Nichols Sawmill Road
Magnolia, TX 77355.
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When shipping your amplifier to us, it is very helpful to us both
if you put into the FedEx SHIPPING instructions ( or UPS, etc.)
email notifications to be sent to your email address and ours, ExpertLinears@att.net
FedEx(or UPS) will then notify us both by email
the status of the shipment.
And they will keep us up to date on the shipment.
Due to various delays, especially those caused by Covid,
please allow for about three to four weeks for repairs
after we receive your amplifier.
We promise to make the repair time as short as we can
and still do a good job. 😁
Regarding LATEST FACTORY Hardware UPDATES for 1.3KFA and 1.5KFA both seriesInstallation and testing of Updates is
$150
UPDATES ARE RECOMMENDED.
More IMPORTANT information is below.
Or you can click on BACK TO THE TOP. ***************************************
All Expert Amps/Expert Linears, sold by Expert Linears America, LLC., should be sent to us to be repaired in Magnolia Texas. We are SPE Factory-trained and authorized technicians.
If you purchased your amplifier from a different distributor, then please contact them.
We feel that our factory training in Rome, beginning in 2012, plus additional training via daily contact between techs at the factory and us, is very important to stay current with repairing SPE amplifiers and maintaining good customer service.
Because we are well trained, etc.... your Expert Linear will not have to go to the factory in Rome for repairs. And, all repaired amplifiers are thoroughly tested on all bands and power levels, before returning to you.
We have been repairing SPE Expert linear amps since 2011 and have over 50 years of repair experience in broadcast RF transmitters repair, plus over 60 years in ham radio.
We believe in repairing down to the component . It is our first goal to help save you money with our repairs. However, sometimes it is necessary to replace the whole printed circuit board (PCB).
Due to our many years of experience repairing Expert Amps/Expert Linears and maintaining an excellent supply of parts, after your amplifier arrives at our facility near Houston, most repairs have been made within one week in the past. The Covid "domino effect" changed that. Our apologies.
Of course, that and other circumstances beyond our control can cause delays in repairs. Therefore some repairs lately may have been taking a little longer. Again, we offer our apologies.
So................. please allow three to four weeks for repairs now.
We believe that you should not be without your Expert Amp to use and that is important to us. Therefore we try our best to repair and return your amp to you as soon as we can.
Thank you for your patience and cooperation.