Warranty & Non-Warranty Repairs
Regarding Expert Linears, Aka: Expert Amps
Please e-mail Bob Hardie at ExpertLinears@att.net before shipping.
A Return Authorization (RA) number is now required
for ALL SHIPMENTS to Expert Linears.
Please email ExpertLinears@att.net
for an RA number before shipping.
The NEW REPAIR FORM is also a REQUIREMENT for REPAIRS.
This repair form is COMPUTER FRIENDLY.
You can fill it out online. Then save the file, like on your desktop.
And send us an email with the form attached.
Or you can print the form from that file
and put the form in the shipping box.
Please note that the SPE repair form in the box with the amplifier
when you received your amplifier is NOT the same form.
NOTE: This NEW REPAIR form is only available on our website
or obtained from Expert Linears America via email.
Please use the original shipping box.
This box is designed for "international shipping".
And please put the amplifier inside the brown canvas carrying bag.
The brown carrying canvas bag also helps protect the amplifier.
NOTE: If you do NOT have the original shipping box, we strongly suggest using the "double box" method for packing.
Not doing so, may result in your amplifier
being damaged during shipment.
When you ship, following the above suggestions,
we have had no damages using FedEx.
SHIP TO:
Bob Hardie - Expert Linears
28103 Nichols Sawmill Road
Magnolia, TX 77355.
When shipping your amplifier to us, it is very helpful to us both
if you put into the FedEx SHIPPING instructions ( or UPS, etc.)
email notifications to be sent to your email address and ours, ExpertLinears@att.net
We both will be then be notified by email
and kept up to date on the shipment by the carrier.
Due to various delays, especially those caused by Covid,
please allow for about two to four weeks for repairs
after we receive your amplifier.
We promise to make the repair time as short as we can
and still do a good job. 😁
There is more information below: BACK TO THE TOP.
All Expert Amps/Expert Linears, sold by Expert Linears America, LLC., should be sent to us to be repaired in Magnolia Texas. We are SPE Factory-trained and authorized technicians.
If you purchased your amplifier from a different distributor, then please contact them.
We feel that our factory training, some in Rome, and additional training via daily contact between our techs and the factory, has been important to stay current with repairing SPE amplifiers and maintaining good customer service.
Because we are well trained, etc.... your Expert Linear will not have to go to the factory in Rome for repairs.
All repaired amplifiers are thoroughly tested on all bands and power levels, before returning to you.
We have been repairing SPE Expert linear amps since 2011. With over 50 years of repair experience in broadcasting and over 60 years in ham radio. Repairing down to the component is our first goal to help save you money with our repairs. However, it may be necessary to replace the whole printed circuit board (PCB).
Due to our years of experience repairing Expert Amps/Expert Linears, plus maintaining an excellent supply of parts, plus a well organized workshop, after your amplifier arrives at our facility near Houston most repairs have been made within two weeks in the past. Of course, circumstances beyond our control can cause delays in repairs. Therefore some repairs lately may have been taking a little longer. Our apologies. Please allow two to four weeks for repairs now.
We believe that having to do without your Expert Amp is important. Therefore we try to repair and return your amp to you as soon as we can.
Thank you for your patience and cooperation.