Warranty & Non-Warranty Repairs
Regarding Expert Linears, Aka: Expert Amps
Please e-mail Bob Hardie at ExpertLinears@att.net before shipping.
The NEW REPAIR FORM is now a REQUIREMENT for REPAIRS.
Not the repair form that was in the box when you received your amplifier.
The NEW Repair form is only on this site or obtained from Expert Linears America via email.
Please use the shipping box the amp was sent to you in originally. It is made for International shipping, using the Styrofoam corners.
This box is designed for "international shipping".
And put the amplifier inside the brown canvas carrying bag. The bag helps protect the amplifier.
NOTE: If you do NOT have the original shipping box, we strongly suggest using the "double box" method for packing. Not doing so, may result in your amplifier being damaged during shipment.
When following the above suggestions, we have had no damages when using FedEx.
TO SHIP YOUR AMPLIFIER TO US FOR REPAIRS:
Bob Hardie - Expert Linears
28103 Nichols Sawmill Road
Magnolia, TX 77355.
When shipping your amplifier to us, be sure you put into the FedEx SHIPPING instructions ( or UPS, etc.) email notifications to be sent to your email address and ours, ExpertLinears@att.net
We both will be then be notified by email and kept up to date on the shipment by the carrier.
Also, due to various delays, especially those caused by Covid, please allow for about two to three weeks for repairs, not including shipment time.
All Expert Amps/Expert Linears, sold by Expert Linears America, LLC., should be sent to us to be repaired in Magnolia Texas. We are SPE Factory-trained and authorized technicians.
We feel that factory training, some in Rome, plus additional training via daily contact between us and the factory, has been important to stay current with repairing and customer service.
Therefore, your Expert Linear will not have to go to the factory in Rome for repairs. All amplifiers are thoroughly tested on all bands and power levels, before returning to you.
We have been repairing SPE Expert linear amps since 2011. With over 50 years of repair experience in broadcasting and ham radio, repairing down to the component is our first goal. We try to save you money with our repairs.
Due to our years of experience repairing Expert Amps/Expert Linears, plus maintaining an excellent supply of parts, with a well organized workshop, after your amplifier arrives at our facility near Houston, most repairs have been made within two weeks or so in the past. Of course, circumstances beyond our control can cause delays in repairs. Therefore some repairs lately may have been taking a little longer. Our apologies.
We believe that having to do without your Expert Amp is important. Therefore we try to repair and return your amp to you as soon as we can.
And we try our best to keep your repair costs reasonable by first trying to repair to the component. However, some times it is more practical to replace the printed circuit board or module.
Thank you for your patience and cooperation.